Shipping policy

Shipping Policy

At Le Petit Camion, every item is handmade to order with care and attention to detail. Because our products are individually handcrafted, please allow additional time for production before your order is shipped.

1. Processing Time

Most of our handmade products are made to order.

Please allow 8–12 business days for us to make and prepare your order before shipment.

Processing time:

  • Does not include shipping/transit time.

  • May vary slightly depending on the complexity of the item and order volume.

  • Personalized orders may require additional processing time.

  • Orders containing multiple handmade items may require additional time to complete.

During holidays, sales events, or periods of unusually high order volume, processing times may be slightly longer.

We will do our best to keep you informed if there is a significant delay.

2. Shipping From

All orders are carefully packed and shipped from Vietnam.

We currently ship internationally to selected destinations, including:

  • United States

  • United Kingdom

  • European Union countries

  • Japan

  • Singapore

  • Australia

  • New Zealand

Shipping availability may vary depending on the destination and local import regulations.

3. Estimated Shipping Time

After your order has been completed and shipped, estimated transit times are generally:

Destination Estimated Transit Time
United States 7–15 business days
United Kingdom 7–15 business days
European Union 7–18 business days
Japan 5–12 business days
Singapore 5–10 business days
Australia 7–15 business days
New Zealand 8–18 business days

These are estimated transit times only and are not guaranteed delivery dates.

Actual delivery times may vary due to customs clearance, carrier delays, public holidays, weather conditions, peak seasons, or circumstances beyond our control.

Your total estimated delivery time is therefore:

Processing time + shipping transit time

For example, an order may require approximately 8–12 business days for handmade production, followed by the applicable shipping transit time.

4. Customs Duties, Import Taxes & Fees

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Le Petit Camion does not control the amount of customs duties or import taxes charged by the destination country.

Please check your country's applicable import regulations before placing an international order.

Important

If a customer refuses to pay applicable customs duties, taxes, or other import charges and the package is returned to us, the order may be treated as a refused or unclaimed shipment. Any refund may be reduced by the original shipping cost, return shipping cost, customs-related charges, and other non-refundable fees.

5. Customs Clearance

International packages may be inspected or held by customs authorities.

Customs clearance may cause delays beyond the estimated delivery time.

If customs or the shipping carrier contacts you for additional information, payment, or documentation, please respond promptly to avoid unnecessary delays or return of the package.

Le Petit Camion is not responsible for delays caused by customs clearance or actions taken by local customs authorities.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note that tracking information may take several days to become active or update after the package leaves Vietnam.

Some international postal services may provide limited tracking after the package enters the destination country.

7. Incorrect or Incomplete Shipping Address

Please carefully check your shipping address before completing your order.

Le Petit Camion is not responsible for delivery problems caused by:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect postal codes

  • Missing apartment/unit numbers

  • Incorrect recipient information

If you notice an address error, please contact us as soon as possible after placing your order.

Because our products are handmade to order, we may not be able to change the address once production or shipment has begun.

If a package is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs.

8. Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned to us because:

  • The recipient refuses delivery;

  • Applicable customs duties or taxes are not paid;

  • The customer does not respond to the carrier or customs authority;

  • The shipping address is incorrect or incomplete;

the customer may be responsible for the original shipping cost, return shipping cost, customs charges, and other applicable fees.

If a refund is issued, these non-refundable costs may be deducted from the refund amount.

9. Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us after the estimated delivery window has passed.

We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.

Please understand that international shipping may occasionally experience delays that are outside our control.

A tracking status such as "In Transit," "Held by Customs," "Awaiting Customs Clearance," or similar status does not necessarily mean that the package is lost.

10. Damaged Packages

We carefully package each order before shipment.

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the packaging

  • Any relevant information from the shipping carrier

Please keep the original packaging until the issue has been resolved, as it may be required for a shipping claim.

We will review the situation and determine the appropriate solution based on the circumstances.

11. Personalized & Made-to-Order Items

Many Le Petit Camion products are handmade and/or personalized specifically for you.

Please carefully review all personalization information, including names, initials, spelling, and other details, before placing your order.

Once a personalized order has entered production, we may not be able to make changes or cancel the order.

Please note that personalized and made-to-order products may have different cancellation or return conditions. Please refer to our Return & Refund Policy for details.

12. Delivery Estimates Are Not Guaranteed

Our estimated delivery times are provided as a general guide and are not guaranteed.

Le Petit Camion is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections or clearance

  • Carrier delays

  • Postal service disruptions

  • Severe weather

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Incorrect or incomplete shipping information

  • Unexpected international shipping restrictions

We will always do our best to assist you if a shipping issue occurs.

13. Contact Us

If you have any questions about shipping, your order, or delivery, please contact us:

Le Petit Camion
Email: camionlepetit@gmail.com

When contacting us about an existing order, please include your order number so that we can assist you more quickly.